Quality Control Engineer

Location: Austin, TX | Hybrid
We’re powering the store of the future

Brick & mortar accounts for 86% of all retail sales, but has been underinvested amidst a wave of innovation in e-commerce. At Clerk, we're bridging this gap by building digital infrastructure for the retail ecosystem that enables more transparent, efficient, and profitable store operations.

Grocery TV is Clerk's core marketing product, and the largest digital out-of-home (DOOH) advertising network in grocery, with an initial focus on point-of-sale advertising displays. The vision for the Grocery TV product is to make it easier for advertisers to reach their audience at every key point along the retail shopping journey.

About the role

Clerk is looking for a Quality Control Engineer to help improve the overall quality and performance of its network of IoT devices. As a Clerk Engineering team member, you will work closely with engineering leadership, product, operations, and the business team to support existing devices in the field. You'll also have the chance to work on the next generation of devices that will support the future of the business.

The Clerk team is primarily based here in Austin, with a handful of remote employees. For this role, we're looking for someone who enjoys the office environment and face-to-face interactions.

Responsibilities
  • Conduct trend analysis to monitor product performance, discover issues, and initiate root cause corrective action (RCCA) investigations to support the 17,000+ Android devices deployed across the US
  • Employ a Quality first mindset to develop robust quality assurance processes including verification testing, issue resolution, and sustainment practices.
  • Creating mature processes that can be implemented across generations of devices and software will be critical to the success of the business
  • Perform Trend Analysis and Failure Investigations
  • Support Product Testing and Troubleshooting
  • Serve as a key stakeholder to engineering leadership in shaping the direction of the company’s Quality Management System (QMS) 
Qualifications
  • 5+ years of experience working in a quality control position
  • Knowledge of problem-solving methodologies, tools, and processes
  • Experience facilitating and collaborating with cross-functional teams 
  • Hands-on experience with testing devices, preferably Android
  • Familiarity with hardware testing such as power monitoring, firmware testing, and peripheral management is a strong plus
  • An intense curiosity and driven mentality to take on new challenges and see them through to completion
  • Experience working with Hardware teams, especially device design and manufacturing, is a strong plus
  • Six Sigma Green Belt and/or Black Belt Certification is a strong plus
Compensation

As a part of our commitment to transparency, we use a market-based formula that provides consistency across roles & experience levels and publish all of our compensation data internally for our team.

Quality Engineer I: $114,000 

Quality Engineer II: $127,000

Perks
  • One of Austin's Best Companies to Work for in 2022
  • A Trusted JobSage Employer
  • Strong team values in transparency, ownership, people, and teamwork
  • Passionate, high-achieving teammates excited to help you succeed and learn
  • Competitive pay and salary transparency
  • Generous time-off programs (including parental leave)
  • Flexible work schedule
  • Daily catered lunch 
  • Our own (amazing) space in East Austin
  • Quarterly offsites and an annual retreat 
Ready to start?

Our Senior Recruiter, Christy, would love to meet you and walk you through our interview process. To connect with her, start with our quick application and she will be in touch with you shortly!

Feeling imposter syndrome? Reach out to us!

We're happy to help you better understand the role and what we're looking for.